1. Postage

All livestock orders are dispatched via Royal Mail Special Delivery (RMSD) every Tuesday, aiming for next-day arrival before 1 PM. A postage fee of £11 will be applied at checkout.

• Changes to Postage: Postage costs may be subject to change during colder periods. If a heat pack is required, any amendment to the postage charge will be clearly displayed on the checkout page.

• Preferred Delivery Day: If no one is available to sign for the delivery, you can request a preferred arrival day by emailing us.

• Order Cut-off: Orders placed before 6 PM on Sunday will be posted on Tuesday for arrival on Wednesday.

• Delays: In the event of unforeseen delays (e.g., freezing temperatures, postal strikes) preventing us from posting on schedule or on your preferred date, you will be informed immediately via email to rearrange delivery.

• Shipping Area: We currently only ship within England, Scotland, and Wales.

2. Live Arrival Guarantee

We guarantee live arrival for all livestock orders shipped via Royal Mail Special Delivery, subject to the conditions below.

• Void Guarantee Conditions:

  • The guarantee will be void if no one is present to take or sign for the delivery, resulting in a delay in transit.

  • The guarantee will also be void if delivery is delayed due to an incorrect delivery address being provided.

• Postal Service Delays: Any delays in transit caused by the postal service will not affect your live arrival guarantee.

In Case of DOA (Dead on Arrival)

Even with careful packaging, postal delays or other unforeseen circumstances can occur.

• Packaging: Livestock is individually packaged in appropriately sized plastic containers, cushioned with paper towels.

• Refund/Replacement: In the unfortunate event of a D.O.A. (Dead on Arrival), you are entitled to either a full refund or a replacement under our live arrival guarantee.

• Proof Required: To process a refund or replacement, you will be asked to provide a clear picture of the animal. In some cases, we may also require the animal to be returned.

• Notification Window: This guarantee will be void if we are not informed of any D.O.A. within the first 2 hours of you receiving the parcel.

3. General Terms and Conditions Regarding Livestock

• Approximate Sizes: All sizes stated within the product title are approximate. While sizes may vary, we use them to provide a general idea, and you will more often than not receive larger specimens.

• Example Images: The initial photos on product pages are example images of the species and may not be the exact specimen you receive. Additional photos are sometimes available on individual product pages.

• Pricing: Prices are for single specimens unless explicitly stated otherwise.

• Right to Refuse Orders: We reserve the right to refuse any order at our discretion.

• Price Changes: We reserve the right to change prices without prior notice.

• Shipping Postponement: We reserve the right to postpone shipping when we believe it could put livestock at risk (e.g., adverse weather conditions).